Warranty Policy

We will provide full warranty to original customer who purchased our product during 13 months from the date of shipment under the following terms and conditions:

The Warranty just apply to the duty of artwork or technology of the kootn company, shall not apply to merchandise found to be damaged due by inadequate maintenance and care, improper use, modified or connection to incompatible equipment , abuse, Accident, fire, flood,the act of the God.

In order to save the charge to repair the products, we have the following ways:

  1. We will provide updated firmware to customers and teach them how to repair the products at their side, which is easy to do it.
  2. If there are repeated order, we will replace all the defective products for customers in advance and deliver them with the repeated order, customers just need to send all the defective products at the end of year in one time.


Tel: 0755-21185810

E-mail: sales@kootn.com

Add: JianShang Industrial Zone,LongHua Town,shenzhen,China